An Overwhelming Response to the Jasmin Montano of GMA Bank Article

AGAIN, PLEASE FEEL FREE TO E-MAIL THIS ARTICLE TO ALL OF YOUR FRIENDS, RELATIVES, COLLEAGUES, etc.
 
I would like to thank all the people who showed their support and who, if only they were given the chance, were willing to pull Jasmin Montano’s hair themselves!
I’ll also be posting here some of the comments that were [...]

The Two Faces of Customer Service (An Encounter with Jasmin Montano and Gerard Pangilinan)

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On August 29, 2008 my husband met the two faces of customer service.  The unpleasant one showed itself first–fortunately.  I’m saying he’s still fortunate because, at least, the day ended well with the pleasant experience.  This is what I actually mean:

My husband [...]